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PRIVACY POLICY

Welcome to RecupLounge, the e-commerce platform dedicated to ethical and responsible fashion. The protection of your personal information is our priority. We are committed to complying with current regulations, including the Federal Data Protection Act (DPA) and the General Data Protection Regulation (GDPR). Please take a few minutes to read this privacy policy.

 

1. Information collected

We collect and process personal information that you provide to us when registering or transacting on our site. This includes:

Personal identification data: name, e-mail address, postal address, telephone number.

Connection data: IP address, session identifier, browser type, pages visited, etc.

Payment data: credit or debit card details, bank details for payment processing. This data is processed via PCI-DSS-compliant secure gateways.

Transaction data: purchase history, information on products and services you have consulted or purchased.

Communication data: any correspondence exchanged with us, including by e-mail or telephone.

Information collected may also include data generated automatically via tracking tools such as cookies.

 

2. Information Collection

When you make a transaction or register on our platform, we collect personal information such as your name, address and e-mail address. This information is required to process your orders, deliver products and provide related services. It is processed solely for the specific purposes mentioned below.

 

3. Reason for collection

We collect your personal information for the following purposes:

Facilitating transactions: Order processing and payments.

Personalizing the shopping experience: Offering you products tailored to your preferences and informing you of special offers.

Marketing communications: Sending newsletters, promotional offers, and product information.

Customer relationship management: To answer your questions, resolve problems related to your orders or for any other necessary interaction.

 

4. Storage and Use of Information

The information collected is stored in a secure database hosted by Wix.com, the platform that allows us to manage your shopping experience. This information is protected by strict security measures and stored on secure, firewall-protected servers.

Payment information is processed by PCI-DSS-compliant payment service providers. These standards are used to guarantee the security of credit card or payment information.

We undertake not to keep your personal information longer than is necessary to achieve the purposes for which it was collected, in accordance with applicable legislation.

 

5. Communication with Users

We may contact you to :

  • Inform you of the progress of your order.

  • Resolve a problem with your account or order.

  • Inform you of our special offers or promotions, subject to your prior consent.

  • Ask you to respond to surveys or satisfaction evaluations.

These communications may be sent by e-mail, SMS, post or telephone. You have the right to unsubscribe from our marketing communications at any time by using the unsubscribe link in our e-mails or by contacting us directly.

 

6. Cookies and Tracking Tools

We use cookies and other tracking technologies to improve the user experience on our site. These cookies enable us to:

  • Analyze site usage to improve site performance.

  • Provide you with personalized services.

  • Improve site security.

You can manage cookie settings directly in your browser settings. However, please note that deactivating cookies may affect certain site functions.

 

7. Withdrawal of Consent and Right to Rectification and Oversight

In accordance with the Data Protection Act (DPA) and the RGPD, you have the right to withdraw your consent to the collection of your personal information at any time. You may also request rectification, access, or deletion of your personal data by sending a request to the following address: info@recuplounge.com.

 

8. Information sharing

We only share your personal information with :

  • Our service providers: Providers of payment services, web hosting, marketing services, etc., who have access to your information to perform their services on our behalf.

  • Legal compliance: If required by law, we may disclose your personal information to the relevant authorities.

We will not sell or resell your information to third parties for commercial purposes.

 

9. Data security

We implement physical, administrative and technical security measures to protect your personal information from unauthorized access, loss or misuse. However, no security system is infallible, and we cannot guarantee 100% data security.

 

10. Users' rights

In accordance with the Federal Data Protection Act (DPA) and the RGPD, you have the following rights:

  • Right of access: You have the right to request a copy of the personal data we have collected about you.

  • Right of rectification: You have the right to request the correction of any incorrect or incomplete data.

  • Right to erasure (right to be forgotten): You have the right to request the deletion of your personal data under certain conditions.

  • Right to data portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format, or to transfer it to another data controller.

 

11. Contact details

If you have any questions, concerns, or wish to exercise your rights under the DPA or RGPD, please contact us at :

RecupLounge

E-mail: info@recuplounge.com

 

12. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with a new effective date. We encourage you to check this page regularly for any updates.

 

Last update: 07.02.2025

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